Thank you for trusting FRIGGAHOME

• The term 「You」 (Customer) will be referred to as 「You」 or 「Buyer」; FRIGGAHOME will be referred to as 「Seller」, 「Our Company」, or 「We」
• If the product you ordered has defects, we will assist you in arranging an after-sales replacement. In the case of irreparable defects, we will arrange for a replacement service, and the shipping costs for the replacement will be borne by the seller
• As the order is directly placed with the factory for custom production, the manufacturing process will begin immediately after the order is confirmed, and the item will be shipped once completed. If you change your mind or wish to modify the size or specifications before the product arrives, the order will be placed back in the queue. Please make sure to double-check the delivery timeline and confirm the accuracy of the size and specifications before placing the order
• Due to the various size, specification, and color options available, the product is considered a custom service. Therefore, we kindly ask that you confirm your requirements before placing the order
• Consumers of the FRIGGAHOME platform are entitled to a 48-hour hesitation period upon receiving the product (please note that the hesitation period is not a trial period, and returned products must remain in brand-new condition). If there are fragile items in your delivery, please inspect them immediately upon arrival and report any issues to the delivery personnel. The seller will promptly replace damaged items with new ones and arrange delivery. If no issues are detected during on-site inspection, it will be considered as acceptance of the goods. Should you encounter any problems with the product after delivery, please contact FRIGGAHOME customer service to request after-sales assistance, and we will provide immediate support
• Within the 48-hour hesitation period, if you change your mind and request a return due to personal reasons, you will be responsible for the full amount of the incurred service fees, including picking and sorting fees, delivery charges, and floor transportation fees. Additionally, the product must be returned in brand-new condition. If, upon inspection, any signs of use are found after the product is returned, the seller reserves the right to refuse the return, and you will be responsible for the return shipping and any related service fees
• Within the 48-hour hesitation period, if you change your mind and request a return due to personal reasons, you will be responsible for the full amount of the incurred service fees, including picking and sorting fees, delivery charges, and floor transportation fees. Additionally, the product must be returned in brand-new condition. If, upon inspection, any signs of use are found after the product is returned, the seller reserves the right to refuse the return, and you will be responsible for the return shipping and any related service fees
• Within the 48-hour hesitation period, if you wish to request after-sales replacement due to "product defects" or related issues, please contact FRIGGAHOME customer service and provide proof of the defect. Our platform will assist you in processing the after-sales replacement to ensure the product is complete

Exclusions from Defect Coverage

• All product dimensions are measured manually, and a size deviation within 3% is considered normal
• During long-distance transportation, minor collisions may occur, resulting in slight scratches or paint peeling, which are also considered normal. You may contact FRIGGAHOME customer service for post-sale touch-ups or part replacements
• Natural characteristics of the product (e.g., color variations, wood knots, leather scars) and craftsmanship features (e.g., distressed finishes, baked paint, electroplating, glasswork) are inherent to the product
• Color differences are not considered quality issues. Due to variations in display settings on computers or electronic devices, slight color discrepancies may occur. For customers with strict color requirements, we recommend careful consideration before placing an order
• Wooden furniture may exhibit variations in color across joints, natural wood knots, wood grain, or tiger stripes. These characteristics are a result of the unique growth patterns and cutting angles of each tree, which are natural occurrences beyond human control
• Sintered stone furniture is made from naturally formed rock and features natural textures, sand pits, calcium traces, and color variations. These are inherent to the material's natural formation and cannot be artificially controlled
• Within the 48-hour cooling-off period, the platform will cover the cost of at-home pickup for returns
• After the 48-hour cooling-off period, no returns or exchanges will be accepted for any reason
• The 48-hour cooling-off period is calculated starting from the day after the consumer receives the product. This means 2 days, totaling 48 hours
• (For example, if the customer signs for the delivery on 5/1, the cooling-off period begins at 12:00 AM on 5/2, counting as the first day. It ends at 11:59 PM on 5/3, completing the 48-hour period)
• Please note the customer service hours. If the return request is not made within the platform's customer service hours on the same day, it will be calculated based on the next day. Please pay attention to avoid affecting your return rights (Phone customer service: Monday to Friday, 10:00 AM - 6:00 PM; Online customer service: Daily from 11:00 AM - 8:00 PM. Please note that a high volume of messages and calls may affect response speed, thank you for your understanding!)
• Please be reminded that the returned items must retain their original condition, including all products, gifts, accessories, packaging, and all accompanying documents or materials at the time of shipment. If any of the following conditions occur, we will cancel your return eligibility:
• (1) You have removed the product packaging, seals, tags, stickers, or labels, in a manner that does not affect the inspection of the product
• (2) Any other actions that go beyond necessary inspection or are attributable to you, resulting in damage, loss, or alteration of the product
• (3) Customized products made upon your request. (If there are defects in customized products, our company will assist you in obtaining after-sales replacement parts from the supplier until the product is complete. Returns are not accepted
• Bed frames / Dining tables / Cabinets – Please confirm that the product is free from defects before signing for delivery. Once assembled, the product cannot be returned or exchanged, and it is not eligible for the hesitation period service!
• Custom Furniture – Custom products, once confirmed to be free of quality issues, are eligible for return and exchange services
• Other Furniture Categories – Please confirm that the product is free from defects before signing for delivery. If the product shows any signs of use, damage, scratches, stains, or any other issues that affect resale, returns and exchanges will not be accepted under the reasoning of a cooling-off period
• Pillows, pillowcases, towels, slippers, blankets, mattresses, mattress protectors, and other personal hygiene items, consumables, as well as DIY assembly products, cannot be returned or exchanged once opened. This is because it is difficult to determine whether the items are in a brand-new condition after being unsealed. To protect the rights of other customers, returns and exchanges will not be accepted unless the product has a defect
• It is recommended to keep the product's outer packaging for two days. If you do not wish to keep it, please ask the delivery personnel to take it away. If a return is required later, an additional charge for new packaging materials will apply
• You understand and agree that if a return or exchange is requested by you, or if FRIGGAHOME's official website cannot accept all or part of your order, or if the contract is terminated or becomes invalid for any reason, this platform may handle the relevant documents required by law, such as invoices or credit notes, on your behalf in order to process the refund
• Refurbishment Fee: If a used product cannot be fully restored to a brand-new condition but you still insist on returning it, this platform will charge a reasonable refurbishment fee based on the cost of making the product repairable and the willingness to communicate. If the product has irreversible signs of use, the seller reserves the right to refuse the return
• (Each fee will vary depending on the product price and packaging materials, with different pricing for each case. The fees will be handled within a reasonable range based on individual communication. A receipt will be issued for the refurbishment fee as proof)
• If you have multiple records of returns or exchanges not related to product defects, FRIGGAHOME may, based on your personal credit evaluation, refuse to accept your future orders

Refund

Once we receive your item, we will inspect it and notify you of the refund status immediately after the inspection. If your return is approved, we will notify you via email. For credit card refunds (or third-party payment systems), the actual refund time will depend on the processing schedule of your issuing bank (or third-party payment system). If the refund is made via bank account, we will process the refund after deducting any applicable handling fees

• For orders that enjoy a "discount for reaching a minimum amount" or "free gifts," if a return causes the order to no longer meet the promotional conditions, FRIGGAHOME will recover the discount amount or the free gifts provided
• If the original order payment was made via bank transfer or over-the-counter transfer, the handling fees incurred are charged by the bank and are not collected by FRIGGAHOME. Therefore, these fees are not refundable and will not be included in the refund amount
• The total amount of each order includes the product price plus shipping fees. The refund amount will be issued after deducting the original shipping cost (which is charged by a third-party logistics provider and not by FRIGGAHOME, and is a non-refundable service). Therefore, the refund will only cover the cost of the purchased products
• If the original order did not include a minimum purchase discount, the refund will equal the amount of the returned product
• After returning items from the order, if the order no longer meets the minimum purchase discount criteria, the refund will be the returned product price minus the discount amount
• If the order still meets the minimum purchase discount criteria after returning items, the refund will be the amount of the returned product
• Please refer to the following example of the order details
  Product A (Quantity: 1) Price: 7000 HKD
  Product B (Quantity: 1) Price: 6000 HKD
  Total amount for Product A and B (2 items): 13000 HKD, with a 500 HKD discount for orders over 10000 HKD, the amount paid by the customer: 12500 HKD
  If Product B is returned, the minimum purchase discount will no longer apply, so Product A will be purchased at its original price. The actual refund amount for Product B will be: 5500 HKD = 6000 HKD (Product B price) - 500 HKD (discount to be recovered)